Privacy policy

Our Commitment to Your Privacy & Oral Health

At Terra & Co.®, your trust means everything to us. While we’re committed to offering clean, science-backed oral care, we’re equally dedicated to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or interact with us in any way.

SECTION 1 – WHAT INFORMATION DO WE COLLECT?

When you purchase from our store, we collect the personal information you provide, including your name, address, email, and payment details.

We also automatically receive your IP address when you browse our site to help us learn about your browser and device.

Email marketing (if opted in): With your permission, we may send you emails about new products, special offers, and company updates.

SECTION 2 – CONSENT

How do you get my consent?
By providing personal information to complete a transaction (e.g., placing an order or arranging a delivery), you consent to our collecting and using it for that specific purpose.

If we ask for your information for a secondary reason (like marketing), we will ask you directly for your express consent or provide an option to opt out.

How do I withdraw my consent?
You may withdraw consent at any time by contacting us at amra@terraandco.com or writing to:
Terra & Co. – Privacy Officer
360 Greenmeadow Ave, Thousand Oaks, CA 91320

SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 – SHOPIFY

Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products. Your data is stored through Shopify’s secure data storage and databases, protected by firewalls and encryption.

Payment:
If you use a direct payment method, your credit card data is processed through PCI-DSS compliant systems and is encrypted. Shopify only retains the data long enough to complete the transaction.

Learn more:
Shopify Terms of Service
Shopify Privacy Policy

SECTION 5 – THIRD-PARTY SERVICES

We only share your data with third parties who help us operate our business (e.g., payment processors, shipping providers). These parties are only allowed to use your data as necessary to perform their services.

Some third parties may be located outside your jurisdiction. Your information may therefore become subject to the laws of those other jurisdictions.

Once you leave our website or are redirected to a third-party platform, their privacy policy governs your data—not ours.

SECTION 6 – SECURITY

We follow industry best practices and PCI-DSS standards to ensure your personal information is secure. Your payment data is encrypted using SSL (Secure Socket Layer) and stored with AES-256 encryption.

While no method is 100% secure, we take every reasonable measure to protect your information.

SECTION 7 – COOKIES

Our website uses cookies to improve your shopping experience. Some examples include:

  • _session_id: Stores session data like referrer and landing page.
  • _shopify_visit: Tracks the number of visits (expires in 30 minutes).
  • cart: Stores cart contents (persistent for 2 weeks).
  • storefront_digest: Used for password access (if applicable).

You can choose to opt out of cookies in your browser settings.

SECTION 8 – AGE OF CONSENT

By using this site, you confirm you are at least the age of majority in your jurisdiction, or that you are the parent/guardian allowing a minor to use the site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We may update this policy from time to time. Changes take effect immediately upon posting. If changes are material, we’ll note them clearly here.

If Terra & Co. is acquired or merged with another company, your information may be transferred to continue serving you.

QUESTIONS AND CONTACT INFORMATION

To access, update, or delete your personal data—or if you have privacy-related questions—contact:

Terra & Co. – Privacy Compliance Officer
📧 amra@terraandco.com
📍 360 Greenmeadow Ave, Thousand Oaks, CA 91320