FAQs

Our Products

 

Why do you use activated charcoal?

Our enamel safe activated charcoal is derived from coconut shells, waste from the food industry. Naturally, negative ionic charges of charcoal bind to bacteria, plaque, and tartar to remove stains and promote healthy pH levels in the mouth. Brilliant Black Toothpaste is clinically tested and safe for enamel, twice per day every day.

How are your toothpaste tubes sustainable?

Our toothpaste tubes are made out of sugar cane. Sugar cane tubes are 100% recyclable and can be made into new tubes. Just rinse with water and put it into your recycling bin. Sugar cane tubes are made out of sugar industry waste and use 70% less fossil fuels than traditional petroleum-based plastic and promote a low carbon footprint. 

Where are your products made? 

Brilliant Black Oil and Brilliant Black Toothpaste are made in the USA. Our toothbrush and Brilliant Black dental floss are made in China. All products  follow FDA guidelines.


Are your products tested on animals?

Never. None of our products are ever tested on animals.

 

Are Terra&Co. products safe for kids?

All of our products are safe for kids, our ingredients are safe even if swallowed, but we recommend you spit it out after brushing. For kids under 2 years old consult your dentist.


Is Terra&Co. safe for pets?

Our products are made with safe ingredients like xylitol- derived from birch that could be poisonous for dogs. We don't recommend using dental care items made for humans on cats or dogs.


Is Brilliant Black Toothpaste safe for every-day use?

Our toothpaste is third-party lab tested for low abrasion and is safe for use twice a day for a lifetime. For records and lab results, please email hello@terraandco.com

 

What is your Sustainability Bag made out of?

Our toiletry bag is made out of RPET. RPET is made from recycled polyesters, recycled plastics, and cotton. Fabricating RPET requires 90% less water than other fabrics and has a 50% lower carbon footprint than organic cotton dramatically decreasing a negative environmental impact.


What are your toothbrushes made out of?

Our handle is made out of bamboo ( fastest growing tree on the planet) - bristles are made out of bps free plastic and charged with activated charcoal. 


How do I compost Brilliant Black Floss?

Our floss is made out of bamboo and activated charcoal, for better results, please compost with your compostable items and recycle box with your paper carton items ( Don't forget to remove the aluminum cutter from the top of the box) 

 

Shipping & Returns 

 

What does a green shipping process mean?

One of the best ways to reduce waste is to use recyclable materials. At Terra & Co. we used recycled materials and always ship plastic-free. Please reuse or recycle our boxes. 


Do you offer free shipping?

We offer free shipping on all orders over $20


Do you ship to Alaska and Hawaii?

Yes. Per domestic shipping regulations.


Do you ship internationally?

Not yet, we hope to have this option very soon.


Where is my order shipped and how long it will take to arrive?

Terra&Co. ships from California and your package will arrive in 2-5 business day, unless you request priority shipping. For all rush orders please email hello@terraandco.com


What are your return and refund policy?

We don't offer refunds and returns at this time. If you are not happy with your products, please email hello@terraandco.com and we will assist you.


What if my products come damaged or broken?

If your items are damaged, please email hello@terraandco.com and we will replace those items as soon as we can.