FAQs
Our Products
Why do you use activated charcoal?
How are your toothpaste tubes sustainable?
Our toothpaste tubes are made out of sugar cane. Sugar cane tubes are 100% recyclable and can be made into new tubes. Just rinse with water and put it into your recycling bin. Sugar cane tubes are made out of sugar industry waste and use 70% less fossil fuels than traditional petroleum-based plastic and promote a low carbon footprint.
Where are your products made?
Brilliant Black Oil and Brilliant Black Toothpaste are made in the USA. Our toothbrush and Brilliant Black dental floss are made in China. All products follow FDA guidelines.
Are your products tested on animals?
Never! None of our products are ever tested on animals.
Are Terra&Co. products safe for kids?
All of our products are safe for kids. Safe if swallowed, but we recommend you spit it out after brushing. For kids under 2 years old consult with your dentist.
Is Terra&Co. safe for pets?
Our products are made with safe ingredients like xylitol- derived from birch that could be poisonous for dogs. We don't recommend using dental care items made for humans on animals.
Is Brilliant Black Toothpaste safe for every-day use?
Our toothpaste is third-party lab tested for low abrasion and is safe for use twice a day for a lifetime. For records and lab results, please email hello@terraandco.com
What is your sustainability bag made out of?
Our toiletry bag is made out of RPET. Made from recycled polyesters, recycled plastics, and cotton. Fabricating RPET requires 90% less water than other fabrics and has a 50% lower carbon footprint than organic cotton, dramatically decreasing a negative environmental impact.
What are your toothbrushes made out of?
Our all-natural handle is made out of bamboo with medium-to-soft BPA-free bristles charged with activated charcoal.
How do I discard my dental floss packaging?
Once enjoyed, our recycled paper dental floss box and it's interior contents are 100% recyclable. Simply remove the metal floss cutter and discard into your designated recycling bins.
Why does some of your packaging have plastic?
It’s true! While we’re aiming for plastic-free perfection, we’re just not quite there, - yet! The packaging industry as a whole isn’t either and so some of the products do have plastic stoppers, liners, and or seals. As a company we continue to learn, research, and study ways where we can improve, and are hopeful to achieve our idea of “eco-perfection” in the not too distant future. Follow along and stay tuned as we continue to grow!
How do I recycle my Terra&Co. when finished?
Great question! Most of our products are readily recyclable curbside; meaning our recycled FSC certified paper packaging is unlined/non-coated, metal components, and or glass bottles can all be tossed into your designated recycling bins. However, to learn more about the “how” and “where” in your area, we suggest learning more at @earth911.com.
Shipping & Returns
What does a green shipping process mean?
One of the best ways to reduce waste is to use recyclable materials. At Terra & Co. we use recycled materials and when able ship plastic-free. Please reuse or recycle our boxes.
Do you offer free shipping?
We offer free shipping on all orders over $35.
Do you ship to Alaska and Hawaii?
Yes, per domestic shipping regulations.
Do you ship internationally?
Not yet! We hope to have this option very soon!
Where is my order shipped and how long it will take to arrive?
Terra&Co. ships from California and your package will arrive in 2-5 business day, unless priority shipping is requested. For all rush orders please email hello@terraandco.com
What is your return and refund policy?
Unfortunately we don't offer refunds and returns at this time. If for whatever reasion you are not happy with your purchase, please email hello@terraandco.com and we will assist you.
Do you offer wholesale pricing?
We do! If you're interested in stocking Terra&Co., please email us at hello@terraandco.com and we'd be happy to assist.