Refund policy

Understanding Our Refund Policy for Premium Oral Care Products

At Terra & Co.®, we stand behind the quality and integrity of every product we create — from our hydroxyapatite toothpaste to our holistic oil pulling blends. Our mission is to deliver effective, clean, and conscious oral care you can trust.

30-Day Returns on Unopened Items

Because oral care products can't be resold once opened, we accept returns of unopened, unused items in their original sealed packaging within 30 days of delivery.

Returns are free. We provide a prepaid return shipping label at no cost to you.

To start a return: email hello@terraandco.com with your order number. We'll send you return instructions and a free return label. Once we receive and inspect your item, we'll issue a full refund to your original payment method within 5–7 business days.

Damaged or Defective Items

If your item arrives damaged or defective, you can return it within 14 days of delivery for a free return and a full refund to your original payment method (or a free replacement if you prefer). Email hello@terraandco.com with your order number, a clear photo of the damaged or defective item, and a brief description of the issue. We'll review your request and, if approved, send a replacement or refund promptly.

Opened Items

For hygiene and safety reasons, opened or used items cannot be returned, except when they arrive damaged or defective.

Thank you for supporting conscious oral care and for being a part of the Terra & Co. community.